Posts Tagged ‘Customer service’

Gratitude is a burden

“Men are more ready to repay an injury than a benefit because gratitude is a burden and revenge a pleasure.”

Tacitus, 56 AD – 120 AD, Roman historian

Does this sound a bit too much like today, suggesting we may have progressed little this past 2,000 years? Is gratitude still a burden? Is revenge still a pleasure? Is complimenting difficult? Is complaining easy?

Think of the signs in stores pointing to the customer service department, the successor to the original complaint department. Have you ever seen a sign for a compliment department? I haven’t, and even if they existed I doubt people would stand in line waiting to offer a compliment.